Client Policies
Please review our policies before booking. We're happy to answer any questions — call us or email info@crystalclearcleanfl.com.
Booking & Pricing
Prices are quoted over the phone based on the details you provide about your home. If the size or condition of your home differs significantly from the description, we'll call you to adjust the price before work continues. Indoor/enclosed lanais are priced as an additional bedroom.
Payment
Payment is due at the time of booking. We accept credit/debit cards, Zelle, Cash App, and Venmo. Please have your preferred payment method ready during your booking call. Your appointment is confirmed once payment is received.
Cancellations & Rescheduling
We require at least 24 hours notice to cancel or reschedule. Changes made with less than 24 hours notice are subject to a $50 cancellation/rescheduling fee.
Home Access
Please make sure we can access your home at the scheduled time, whether you'll be home, leaving a key or lockbox, or sharing a garage code. If we're unable to enter, the $50 cancellation fee applies.
Supplies
Our cleaners bring all supplies and equipment. If you'd prefer we use your own products, just let us know during your booking call. For the garage cleaning add-on, we ask that you provide a broom.
Pets
Please secure pets before your clean. Our cleaners can't let pets in or out of the home.
What We Don't Clean
For safety reasons, we do not clean biohazards (bodily fluids, pest waste), mold, or exterior windows, or perform work requiring tall ladders or lifting items over 25 lbs.
Satisfaction Guarantee
Missed something on our checklist? Send us a photo within 24 hours and we'll come back to re-clean that area at no charge.
Dishes
We're happy to load a few dishes into your dishwasher. Large amounts of dishes or anything that needs hand-washing is an additional charge. To keep your clean on schedule, please clear the sink beforehand when you can.
Tidying
Organizing and tidying aren't included. Our cleaners will move items to clean underneath and put them back where they were.
High Ceilings
For safety, our cleaners don't use tall ladders. Ceiling fans and fixtures out of reach from a step stool aren't included.
Home Condition
Pricing assumes typical home condition. If your home needs significantly more work than quoted, we'll call you to adjust before starting.
Damage
We're fully insured. Please report any damage within 24 hours. We ask that you secure valuable, fragile, or sentimental items before your clean.
Our Cleaners
Our cleaners may leave a job if they feel unsafe, and the full charge will still apply. Clients agree not to hire our cleaners directly outside of Crystal Clear Cleaning.
Tipping
Tips are appreciated but never expected — 100% goes to your cleaner.
Last updated: October 2026